Our Return & Refund Policy

OUR RETURN POLICY -

Rules to be eligible for return.

1. The customer must contact us within 14 days of the delivery of their order. If the customer requests for return after 14 days we are sorry we will not accept return and we can't offer refund or exchange.

The customer must email us at support@myperfectpantry.com. In order to resolve your request quickly please put " I WANT TO RETURN MY ITEM " in the subject line. And wait for our instructions for returning their item and we may send them a return shipping label.


2. The item must be unused and in the same condition that the customer received it. It must also be in the original packaging.


3. To complete the return of an item, we require a receipt or proof of purchase.


4. The customer will be responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. When the customer receives a refund, the cost of return shipping will be deducted from the refund.

5. Only regular priced items may be returned, unfortunately, " FREE + SHIPPING " items cannot be returned unless they are damaged.

Please note: Depending on where the customer lives, the time it may take for the customers exchanged/return the products to reach our supplier may vary.

Once the item is received our supplier will check it and they will let us know whether the customer qualifies for return and refund or not.

 

Rules for returning a damaged item.

1. The customer must contact us within 14 days of the delivery of their order. If the customer requests for return after 14 days we are sorry we will not accept return and we can't offer refund or exchange.

The customer must email us at support@myperfectpantry.com. In order to resolve your request quickly please put " I WANT TO RETURN  A DAMAGED ITEM " in the subject line. And wait for our instructions for returning their item and we may send them a return shipping label. The customer must include photos from a different angle of the damaged item as a proof.

2. To complete the return of an item, we require a receipt or proof of purchase.

3. We will be responsible for paying for the shipping costs for returning their item. 

Please note: Depending on where the customer lives, the time it may take for the customers exchanged/return the products to reach our supplier may vary.

Once the item is received our supplier will check it and they will let us know whether the customer qualifies for return/exchange and refund or not.

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 OUR REFUND POLICY -

Refund rules for returning an item 

Please note this rule applies for returning a damaged and non-damaged item.

Once the customer returned item is received and inspected, we will send them an email to notify them that we have received their returned item. We will also notify them whether they qualify for return/exchange (in the case of damaged item) and refund or not.
If a customer, qualifies then their refund will be processed, and a credit will automatically be applied to their credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)
If the customer hasn't received a refund yet, first they should check their bank account again.
Then contact their credit card company, it may take some time before their refund is officially posted.
Next, they should contact their bank. There is often some processing time before a refund is posted.
If they’ve done all of this and they still have not received their refund yet, please contact us at support@myperfectpantry.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, " FREE + SHIPPING " items cannot be refunded unless they are damaged.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If the customer needs to exchange it for the same item, send us an email at support@myperfectpantry.com.