Please note that we are only able to make changes to your order if it has not been shipped yet. If you want to change anything in your order, please contact us via email firstname.lastname@example.org within 24 hours after placing your order.
We ship orders overseas by mail service. After finishing processing your order, our supplier will send your package to the shipping company and it will be completely handled by them. After arriving in your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrived at your country.
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2 to 5 days after you receiving that email.
You should see tracking events within 48- to 72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left one of our fulfilment centers.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
Please note that the tracking information will be displayed after 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
When your order is ready to ship, our supplier will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
In the case of providing us with an incorrect shipping address, you should contact us immediately (within 24 hours) by sending an email to email@example.com and provide us with your correct address. We will check whether we can change it for you.
If your order is shipped out, we are not able to change it for you or send you another packet without placing a new order. Please note that we don't offer any kind of refund whether full or partial refund for the order which was placed by the customer with the wrong address.
There are two common reasons that make your packet be returned: Your shipping address is incorrect/insufficient or you are absence at the time the packet was attempted to deliver.
In case the customers shipping address is not correct, we are not able to take any responsibility since our supplier shipped it out to the address that was provided by the customer and it is not a mistake from our end.
In the case of the absence of the customer at the time of delivery. We are willing to send you a replacement. At the time of second time delivery, if the customer/receiver is not present at the time of delivery. We are sorry to tell you that we are not able to help you out in this situation.
We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.
If you received a defective/damaged item, please kindly contact us by sending an email to firstname.lastname@example.org tell us about your problem and don't forget to attach photos/videos which can clearly show the problem.
There are 3 options that we can offer you, that we will send you a replacement, or you return our product to get a full refund or you can keep the product and we refund you 50%. Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.
Step 1: Contact your nearest post office and provide them with your ID card or tracking number to find out its status.
Step 2: If you can not find out anything, contact our customer service department by sending an email to email@example.com provide your shipping address again.
Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement or refund you. Please be notified that these 2 options are our final solution for your request.
We wish you a pleasant shopping experience with valuable products and satisfactory service.
Our products are directly shipped from our various suppliers. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.