Help Center

FREQUENTLY ASKED QUESTIONS.

PAYMENT METHOD.

HOW CAN I PAY FOR MY ORDER?

ORDERS

HOW TO PLACE AN ORDER?

HOW CAN I MODIFY MY ORDER?

SHIPPING

WHERE DO YOU SHIP AND WHAT IS THE PRICING?

HOW DO YOU SHIP?

SHIPPING TIME

HOW CAN I TRACK MY ORDER?

WHEN WILL MY TRACKING INFORMATION APPEAR?

WHY IS MY SHIPMENT STATUS UNCHANGED?

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

WHY CAN'T I TRACK MY ORDER?

DO I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?

SHIPPING PROBLEMS

WHAT SHOULD I DO IF I PROVIDED YOU WITH A WRONG SHIPPING ADDRESS?

TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?

WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?

WHAT IF THE TRACKING INFORMATION OF MY ORDER IS STUCK FOR WEEKS

WHY DIDN’T MY ORDER COME IN ONE PACKAGE?

RETURN AND REFUNDS

OUR RETURN AND REFUND POLICY